At Social Tools, your satisfaction is our top priority. We’re committed to providing high-quality digital products and exceptional support to ensure you have the best experience possible. This Refund Policy outlines how we handle refund requests and resolve issues.

Our Approach to Customer Support

We believe in putting our customers first. If you encounter any issues with our products or services, we’re here to help. Our dedicated support team is available via live chat, support tickets, or email at contact@socialtools.shop. We’ll work with you to resolve any problems and ensure you’re completely satisfied.

Understanding Digital Product Refunds

Due to the nature of digital products, we do not provide any refund for any of our products/services. However, in exceptional cases, refunds are handled on a case-by-case basis. Here’s what you need to know:

In case of a refund, we process the same within 24-48 hours. If the refund was approved. You’ll be automatically refunded and credited on your original payment method within 10 business days if approved. Please remember that it may take some time for your bank or credit card company to process and post the refund.

1. When Refunds May Be Granted

We may process a refund under the following circumstances:

  • The product is completely non-functional or damaged.
  • The product does not perform as described in its main features.
  • You have not downloaded the product.

2. When Refunds Are Not Granted

Refunds will not be provided in the following situations:

  • You changed your mind about a product or subscription.
  • You purchased a product by mistake but downloaded it.
  • The product is incompatible with your WordPress setup, plugins, or server settings.
  • You are unable to install the product (we’ll assist you with installation).
  • The product requires a license key or activation but functions fully.
  • You broke your website while installing the product.
  • You refused to provide our support team access to investigate the issue.
  • You did not receive immediate support (we aim to respond within 24-72 hours).

Membership Plans and Renewals

  • Membership Subscriptions: Membership plans are non-refundable. However, you can cancel your subscription at any time to avoid future charges.
  • Renewals: Renewal payments are non-refundable.
  • Discounts: Discounts apply only to future orders and cannot be used to request refunds for existing purchases.

How to Request a Refund

If you believe your situation qualifies for a refund, please follow these steps:

  1. Contact Support: Reach out to us via support ticket, or email at contact@socialtools.shop.
  2. Explain the Issue: Provide details about the problem you’re experiencing.
  3. Allow Time for Resolution: Our team will review your request and respond within 24-72 hours.

Our Promise to You

At Social Tools, we stand behind our products and services. If you encounter any issues, we’ll work with you to find a solution. Our goal is to ensure you’re happy and confident in your purchase.